Tyler Wood
695 John Muir Dr.
San Francisco, CA, 94132
(415)618-9160 // zelus@zelus.me

 Enthusiastic, motivated, and striving to become a world-class developer.
 Loves to create software that affects people's loves on a daily basis. 

Education:
 San Francisco State University, San Francisco, CA. from Aug 2008 to Dec 2012
 Bachelor of Science, Computer Science
 Minor in Philosophy
 Cumulative GPA: 3.4

Technical Skills:
 Programming: PHP, Javascript, HTML, CSS, MySQL, Python
 Processes: Scrum, Project Planning, Source Control, Bug Tracking, Documentation
 Tools: Sublime, Git, JIRA, NGINX, Wordpress, Google Analytics, Markdown, LaTeX
 Platforms: CentOS, Windows, Raspbian (Debian)

Experience:
 GSN Games in San Francisco, CA.
 Software Engineer from Feb 2014 to July 2016.
  - Responsible for design, planning, features, development, testing, deployment, SEO, 
    recovery, migration, documentation, and webserver upkeep of multiple sites.
  - Conceptualized, developed, and launched innovative and non-intrusive (privacy) online 
    advertising methods.
  - Developed internal resources and tools for streamlining processes.
  - Debugged and maintained online advertising infrastructure and delivery methods.
  - Attended and covered regional gaming-related press events and wrote quality
    site content to strengthen brand ties and support online advertising infrastructures.

 OpenDNS Inc. in San Francisco, CA.
 Junior Web Developer and Customer Support Agent from Jul 2012 to May 2013
  - Responsible for improving and debugging administrative overview features and user 
    statistics for the OpenDNS Domain Tagging system (LAMP).
  - Handled high volumes of customer support inquiries regarding technical network issues,
    onboarding, and service configuration (1500/mo) with 99% satisfaction.	
  - Developed a RESTful API for the OpenDNS Domain Tagging system.
  - Planned, developed, and released a Firefox toolbar which uses the OpenDNS Domain
    Tagging system RESTful API.

 OpenDNS Inc. in San Francisco, CA.
 Customer Support Agent from Jun 2008 to Jul 2012
 Part-Time While In School
  - Responsible for diagnosing technical network issues, account on-boarding, and feature
    configuration support.
  - Monitored and administrated customer support forums
  - Worked closely with Customer Support Lead in documenting procedures and wrote customer
    facing support documentation
  - Worked with the OpenDNS/Umbrella Security Research Team in reviewing and categorizing
    malicious domains.