Tyler Wood

Email: zelus [at] zelus [dot] me
Phone: (650) 469-3587

Enthusiastic, motivated, and striving to become a world-class developer.
Loves to create software that affects people's lives on a daily basis.


San Francisco State University
Bachelor of Science, Computer Science
Minor in Philosophy
Cumulative GPA: 3.4

San Francisco, CA
Aug 2008 - Dec 2012

Technical Skills:

Programming: PHP, Javascript, HTML, CSS, MySQL, Python
Processes: Scrum, Project Design, Source Control, Bug Tracking, Documentation
Tools: Sublime, Git, JIRA, NGINX, Wordpress, Google Analytics, Markdown, LaTeX
Platforms: CentOS, Windows, Raspbian (Debian)


CPMStar / GSN Games
Software Engineer
  • Responsible for design, planning, features, development, testing, deployment, SEO, recovery, migration, documentation, and webserver upkeep of multiple sites.
  • Conceptualized, developed, and launched innovative and non-intrusive (privacy) online advertising methods.
  • Developed internal resources and tools for streamlining processes.
  • Debugged and maintained online advertising infrastructure and delivery methods.
  • Attended and covered regional gaming-related press events and wrote quality site content to strengthen brand ties and support online advertising infrastructures.

San Francisco, CA
Feb 2014 - July 2016

OpenDNS Inc.
Junior Web Developer and Customer Support Agent
  • Responsible for improving and debugging administrative overview features and user statistics for the OpenDNS Domain Tagging system (LAMP).
  • Handled high volumes of customer support inquiries regarding technical network issues, onboarding, and service configuration (1500/mo) with 99% satisfaction.
  • Handled high volumes of customer support inquiries (1500/mo) with a 99% customer satisfaction rating.
  • Developed a RESTful API for the OpenDNS Domain Tagging system.
  • Planned, developed, and released a Firefox toolbar which uses the OpenDNS Domain Tagging system RESTful API.

San Francisco, CA
Jul 2012 - May 2013

OpenDNS Inc.
Customer Support Agent
Part-Time While In School
  • Responsible for diagnosing technical network issues, account on-boarding, and feature configuration support.
  • Monitored and administrated customer support forums.
  • Worked closely with Customer Support Lead in documenting procedures and wrote customer facing support documentation.
  • Worked with the OpenDNS/Umbrella Security Research Team in reviewing and categorizing malicious domains.

San Francisco, CA
Jun 2008 - Jul 2012

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