Resume

Education:

Technical Skills:

Experience:

• Responsible for design, planning, features, development, testing, deployment, SEO, recovery, migration, documentation, and webserver upkeep of multiple sites.
• Conceptualized, developed, and launched innovative and non-intrusive (privacy) online advertising methods.
• Developed internal resources and tools for streamlining processes.
• Debugged and maintained online advertising infrastructure and delivery methods.
• Attended and covered regional gaming-related press events and wrote quality site content to strengthen brand ties and support online advertising infrastructures.

• Responsible for improving and debugging administrative overview features and user statistics for the OpenDNS Domain Tagging system (LAMP).
• Handled high volumes of customer support inquiries regarding technical network issues, onboarding, and service configuration (1500/mo) with 99% satisfaction.
• Handled high volumes of customer support inquiries (1500/mo) with a 99% customer satisfaction rating.
• Developed a RESTful API for the OpenDNS Domain Tagging system.
• Planned, developed, and released a Firefox toolbar which uses the OpenDNS Domain Tagging system RESTful API.

• Responsible for diagnosing technical network issues, account on-boarding, and feature configuration support.
• Monitored and administrated customer support forums.
• Worked closely with Customer Support Lead in documenting procedures and wrote customer facing support documentation.
• Worked with the OpenDNS/Umbrella Security Research Team in reviewing and categorizing malicious domains.